WHAT BESTOP WARRANTS
Subject to the terms and conditions of sale, including any terms and conditions set forth by Bestop, Inc. (“Bestop” or “us” or “we”) in our then-current terms of sale on our website (collectively, the “Terms”), Bestop represents and warrants that: the covered products listed in the “Covered Products and Warranty Periods” section (a “Product”) will substantially be free from defects in materials and workmanship for the specified warranty periods set forth in that section.
THE WARRANTY IS LIMITED AND CONDITIONAL
This warranty applies to the original purchaser of the Product only. The warranty is valid only as long as the original retail purchaser owns the vehicle upon which the Product is installed. The warranty expires should the Product be removed from the original vehicle or if the original vehicle is transferred to another owner. This warranty is not transferable or assignable. The warranty does not apply to Product bought from auction-style or price-bid websites. (IE. eBay, Facebook Marketplace.)
THE LIMITED WARRANTY AND STATED REMEDIES ARE SOLE AND EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND COMPANY EXPRESSLY DISCLAIMS ALL IMPLIED OR STATUTORY OR OTHER WARRANTIES, INCLUDING WITHOUT LIMITATIONS WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, INDIRECT OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING LOST PROFITS OR REVENUE, HOWEVER CAUSED, WHETHER FOR BREACH OR REPUDIATION OF CONTRACT, TORT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE, WHETHER OR NOT COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. Some states do not allow exclusion or limitation, so this may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
EXCLUSIONS TO THE WARRANTY
The Limited Warranty excludes, and Bestop is not liable in any way for any warranty claims, damages, or defects related to:
- Misuse, abuse, accidents, vandalism, negligence, fire, or improper installation or modification, or improper or inadequate maintenance;
- Failure to comply with any Product documentation, Bestop instructions, or applicable law or regulations; use in extreme conditions;
- Force Majeure including but not limited to, earthquake, hurricane, tornado, flooding, or other disasters natural or man-made, civil unrest, strikes, declared or undeclared war, or lack of performance by, or discontinued product of, supply chain partners whose products, software, operations or management is beyond the control of Bestop;
- Damage resulting in breakage (including without limitation, spontaneous breakage, accidental breakage or breakage by any other means) of a Product or any component part;
- Damage to vinyl windows due to misuse, or cracking due to varying weather conditions. (IE. Cold Temperatures.)
Where the products are designed for self-installation, Bestop will not pay for any labor charges associated with the removal or re-installation of the item. If the damage was caused during a professional installation, this is the fault of the installer or installation company, who would be the responsible party for the damage. Bestek (At Home Installation) will only return within 30 days of the installation for any errors made by the technician.
YOUR SOLE REMEDY
During the applicable warranty period, Bestop shall, at its option, either repair or replace any Product that it confirms, in its discretion, is non-compliant with the warranties herein. Bestop will not pay for labor charges associated with installation or removal of the Product. Should a specific Product be discontinued, Bestop may, at its option, replace the discontinued Product with a current product or like product. If Bestop opts to repair or replace your Product as set forth herein, Bestop shall use reasonable efforts to match any patch or replacement to the color and texture of your existing Product. There is no guarantee however, that Bestop will be able to match the color or texture. If Bestop is not able to match the color or texture, it may provide you with a black or neutral colored patch replacement in its discretion.
Please retain your proof of purchase. Original proof of purchase for the Product must accompany any warranty claim. If you have a warranty claim, first you must email Bestop Customer Service at [email protected] using the form below. All claims must be emailed to [email protected] within 30 days of discovery of a defective Product, but in no event later than thirty days after the end of the applicable Warranty Period (the “Warranty Notice Period”). Warranty claims made after the Warranty Notice Period are null and void and Bestop shall have no responsibility with respect to such claims.
THIS SECTION SETS FORTH BESTOP’S SOLE OBLIGATION & YOUR SOLE REMEDY WITH RESPECT TO ANY DEFECTS OR OTHER PRODUCT ISSUE. ANY PRODUCTS REPLACED UNDER TERMS OF THIS WARRANTY WILL BE COVERED UNDER TERMS & BALANCE OF THE DURATION OF THE ORIGINAL LIMITED WARRANTY FOR SUCH PRODUCT.
COVERED PRODUCTS AND WARRANTY PERIODS: The warranty time periods are as follows for Products manufactured by Bestop:
BESTOP® LIMITED LIFETIME WARRANTY
- Trektop® Pro Twill Fabric Top
- Trektop® Ultra Twill Fabric Top
- Supertop® Ultra Twill Fabric Top
- Supertop® NX Twill Fabric Top
- Sunrider® for Hardtop Twill Fabric Top
- Halftop® Twill Fabric Top
- Halftop® Conversion Kit Twill Fabric Top
- Replace-a-T op™ Twill Fabric Top
- Floor & Cargo Liners
- Trektop® NX Glide Twill Fabric Top
- Trektop® NX Plus Twill Fabric Top
- Trektop® NX Twill Fabric Top
- Supertop® for Truck 2 Twill Fabric
- EZFold™ Soft Tonneaus
- ZipRail™ Soft Tonneaus
- EZRoll™ Soft Tonneaus
BESTOP® 5-YEAR LIMITED WARRANTY
- Trektop® NX Glide™ Top (non-Twill)
- Sunrider® for Hardtop (non-Twill)
- Replace-a-Top™ Top (non-Twill)
- Trektop® NX Plus Top (non-Twill)
- Sailcloth Replace-a-Top™
- Trektop® NX Top (non-Twill)
- Tigertop™ and Halftop™
- Supertop®NX Top (non-Twill)
- Sunrider® Complete Soft Top
- Supertop® Classic Soft Top
- EZ Fold Hard Tonneau
- Supertop® for Truck
- Supertop® for Truck 2
BESTOP® 3-YEAR/100K MILES LIMITED WARRANTY
- NX Trekstep®, Side Mount
- Trekstep®, Rear Mount
BESTOP® 3-YEAR LIMITED WARRANTY
- Pavement Ends Sprint Top
- Retractable Sunshade
BESTOP® 2-YEAR LIMITED WARRANTY
- Trektop® Classic Soft Top
- RoughRider® Soft Storage
BESTOP® 1-YEAR LIMITED WARRANTY
- Roughrider® Tailgate Shelf
- All other Bestop® & Pavement Ends™ products not specified above.
How do I file for a Warranty?
The original proof of purchase for the product must accompany any warranty claim. This claim must be started within 30 days of the discovery of a defective product, including receiving and items with shipping damage and missing parts. Please review the above policy for your items’ warranty period to be sure it meets it, along with all other criteria of a warranty.
To help track issues, all warranty requests will need to have a Case created. These will be automatically initiated by filing in the form below. Please include your current shipping address and a description of your issue. Once submitted, you will be automatically emailed a CASE number to confirm it has been received. Once the confirmation email has arrived, please reply directly to that e-mail, attaching your proof of purchase and images of the issue, which will be automatically attached to your case. All items in bold must be received before your claim is reviewed. We aim to respond to all warranty requests within 48 business hours.
Once you have the Case Number, you are able to call our Softop Warranty Team at 1-800-845-3567 to begin the investigation