Effective for products purchased after January 1, 2024
We warrant our products to be free from defect in material and workmanship for defined periods based on product type provided there has been normal use and proper maintenance as defined in the product instructions.
BESTOP® LIMITED 5-YEAR WARRANTY:
– Premium Twill fabric material (excluding hardware)
BESTOP® LIMITED 3-YEAR WARRANTY:
– Non-twill fabrics including Black Diamond, Denim, and Sailcloth (excluding hardware)
– Tonneau Covers
BESTOP® LIMITED 1-YEAR WARRANTY:
– Pavement Ends Soft Tops
– Retractable Sunshade and SunScreen
– All other Bestop® products and accessories
Due to atmospheric conditions, dirt, sand, road grime, dust, and abrasive cleaners, our vinyl windows, soft top hardware, and zippers are warranted for 1 year from the date of purchase.
Bestop does not warrant products under the following conditions:
- Misuse, abuse, accidents, vandalism, negligence, fire, or improper installation, modification,
or improper/inadequate maintenance. (Ex. Using home cleaning products, off-roading, car wash, or garaging damage)
- Non-compliance with product documentation, instructions, or applicable law or regulations; use in extreme conditions. (Ex. Attempting to install something different than the instructions entail)
- Force Majeure including but not limited to, earthquake, hurricane, tornado, flooding, or other
disasters natural or man-made, civil unrest, strikes, declared or undeclared war, or lack of
performance by, or discontinued product of, supply chain partners whose products, software,
operations or management is beyond the control of Bestop. (Ex. Anything full coverage vehicle insurance would cover is excluded from this warranty)
- Damage resulting in breakage (including without limitation, spontaneous breakage, accidental break, or break by any other means) of a product or any part. (Ex. Pulling into a garage with the soft top open, an object impacting the product)
- Damage to vinyl windows due to misuse, or cracking due to varying weather conditions. (Ex. Cold cracks due to fluctuations in temperatures under 70 degrees, folding windows causing crack lines, foggy/unclear windows)
Bestop products are designed for self-installation and therefore cannot pay for labor charges associated with the removal or re-installation of an item. If damage was caused during a professional installation, the installer is responsible for replacement or repair.
The warranty applies to the original purchaser listed on the proof of purchase and is not transferable or assignable, including product included with a vehicle purchase. The warranty does not apply to any product bought from auction-style or price-bid websites, even when advertised as new or unopened (e.g. eBay, Facebook Marketplace, Craigslist). Closeout and open-box purchases from third-party purchasers are also excluded from the warranty.
Any shipping damage, missing parts, or other order issues must be reported with proof of purchase images of the issue, or other supporting documentation within 30 days of delivery.
During the warranty period, Bestop will repair or replace products that are verified as non-compliant with quality standards and measurements. Our team may ask for specific measurements to bring to our Quality Team for comparison. Items fitting incorrectly due to an installation discrepancy will be navigated with our Customer Service team for improvement. The specific part that is misfitting or defective is what will be replaced.
If Bestop is to repair or replace your product, reasonable efforts will be made to match the color and texture of your existing product but is unable to guarantee a perfect match. If Bestop is not able to match the color or texture, we will do our best to match it as closely as possible. In the case of a replacement, Bestop may want the defective product returned for investigation or request that the item be field destroyed.
HOW TO GET SUPPORT
The original proof of purchase for the product must accompany any warranty claim. To help track issues, all warranty requests will need to be submitted by the form below.
Using the form below, please submit your proof of purchase, current shipping address, and a description of your issue along with images. Once submitted, you will be automatically emailed a CASE number to confirm it has been received. We will respond within 48 business hours. All claims must be within 30 days of the defect.
For faster assistance after receiving a CASE number, please call our Customer Service Team at 1-800-845-3567 to begin the investigation with our Warranty Team.
THE LIMITED WARRANTY AND STATED REMEDIES ARE SOLE AND EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND COMPANY EXPRESSLY DISCLAIMS ALL IMPLIED OR STATUTORY OR OTHER WARRANTIES, INCLUDING WITHOUT LIMITATIONS WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, INDIRECT, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING LOST PROFITS OR REVENUE, HOWEVER CAUSED, WHETHER FOR BREACH OR REPUDIATION OF CONTRACT, TORT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE, WHETHER OR NOT THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. Some states do not allow exclusion or limitation, so this may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
THIS SETS FORTH BESTOP’S SOLE OBLIGATION & YOUR SOLE REMEDY CONCERNING ANY DEFECTS OR OTHER PRODUCT ISSUE. ANY PRODUCTS REPLACED UNDER TERMS OF THIS WARRANTY WILL BE COVERED UNDER TERMS & BALANCE OF THE DURATION OF THE ORIGINAL LIMITED WARRANTY FOR SUCH PRODUCT.