Return Policy
DON’T RETURN YOUR PRODUCT, GET IT INSTALLED!
If the prospect of installing your new product yourself overwhelms you, don’t worry! We can help you out! Learn more about our Professional Installation Options.
BESTOP CONSUMER RETURN POLICY
We are committed to providing you with high-quality products, worthy of your trust and confidence.
If you have concerns or questions or need assistance with a product, please contact us before returning it. We have found that when a product is not working as expected, a few adjustments or corrections can often set things right.
Our return policy applies only to purchases made directly from Bestop. Products purchased from a distributor or third-party retailer will be returned according to their return policy. Please contact your point of purchase for return support.
You may return a Bestop product within 30 days of purchase, provided that it is in its original packaging and includes all original parts, components, and hardware. Items returned must be carefully packed and in clean condition, with plastic windows protected from scratching and creasing.
If the product has been opened or used, the return will be subject to a 20% processing fee. Products that are unopened and in NEW condition are not subject to a processing fee.
Refunds will be applied to the original payment method used. They are generally issued within 10-15 business days of Bestop receiving all returned goods. Your bank may require additional processing time to reflect the refund in your account. If financed, please contact Affirm, Afterpay, or PayPal for their return process and any fees associated with the loan.
IMPORTANT: ALL RETURNS MUST REFERENCE AN APPROPRIATE RMA (RETURNED MERCHANDISE AUTHORIZATION) NUMBER, WHICH MAY BE OBTAINED FROM A BESTOP CUSTOMER SERVICE AGENT AT #800- 845-3567. PLEASE WRITE THE RGA NUMBER BELOW OUR ADDRESS ON THE OUTSIDE OF THE BOX. ANY RETURNS WITHOUT A VALID RGA NUMBER WILL BE REFUSED.
EXCLUSIONS
We cannot accept products that are damaged due to negligence, abuse, or misuse or that have not been used in accordance with their documentation or installation instructions. If the return is declined, a follow-up email from customer service will be sent with images from Quality confirming the reasoning.
Returns must be received by Bestop within 30 days of an RMA. If not, the RMA will expire.
Original shipping, return shipping, taxes, and handling costs are non-refundable.
Bestop is not responsible for lost packages, which must be handled as a claim with the carrier (e.g., FedEx, UPS, USPS, etc.).
Refunds for installation are not permitted once services are rendered.
If the return is due to an incorrect part in the package, we will consider it a warranty issue and follow the return policy accordingly.
Please note that service parts purchased for a preexisting or preowned product are nonrefundable. However, if you receive the wrong part due to Bestop’s error, we will replace it with the correct one under warranty. To avoid purchasing the incorrect part, please contact our Customer Service team at 1-800-845-3567.
RETURN OF DAMAGED SHIPMENTS
If you receive a damaged package, please contact us for assistance within 30 calendar days of receipt. Issues reported outside 30 calendar days are the customer’s responsibility.
Please be prepared to describe the damage and provide photographs.
Once photographs have been captured, please open the box with the inventory of what is still contained inside, photographing any damaged parts.
Bestop will replace any of the parts listed under a warranty and may provide a return shipping label upon request.
Returning a damaged shipment will follow the same procedure and policy as above.
If you meet all the specified criteria and purchased your product directly from our website, please log in to your account HERE to initiate the return process. If you do not have an account yet, please sign up for one, and we can link your order(s) to your account.
