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DON’T RETURN YOUR PRODUCT, GET IT INSTALLED!
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BESTOP CONSUMER RETURN POLICY
We are committed to providing you with high-quality products that you can trust and rely on.
If you have concerns, questions, or need assistance with a product, please get in touch with us before returning it. We have found that when a product is not working as expected, a few adjustments or corrections can often resolve the issue.
Our return policy applies only to purchases made directly from Bestop. Products purchased from a distributor or third-party retailer will be returned in accordance with their return policy. Please get in touch with your point of purchase for return support.
You can return a Bestop product within 30 days of purchase if it is in its original packaging and includes all original parts, components, and hardware. Items returned must be carefully packed and in clean condition, with plastic windows protected from scratching and creasing.
If the product has been opened or used, a 20% processing fee will be applied to the return. Products that are unopened and in NEW condition are not subject to a processing fee.
Refunds will be applied to the original payment method used for the transaction. They are generally issued within 10-15 business days of Bestop receiving all returned goods. Your bank may require additional processing time to reflect the refund in your account. If you are financing, please contact Affirm, Afterpay, or PayPal for their return process and any associated fees related to the loan.
IMPORTANT: ALL RETURNS MUST REFERENCE AN APPROPRIATE RMA (RETURNED MERCHANDISE AUTHORIZATION) NUMBER, WHICH MAY BE OBTAINED FROM A BESTOP CUSTOMER SERVICE AGENT AT #800 845 3567. PLEASE WRITE THE RMA NUMBER BELOW OUR ADDRESS ON THE OUTSIDE OF THE BOX. ANY RETURNS WITHOUT A VALID RMA NUMBER WILL BE REFUSED.
REPLACEMENT PARTS ARE NON-RETURNABLE AND NON-REFUNDABLE
Please note that service parts purchased for a pre-existing or pre-owned product are non-refundable. However, if you receive the wrong part due to Bestop’s error, we will replace it with the correct one under warranty. If you are unsure about the part you are purchasing, please contact our Customer Service team at 1-800-845-3567.
EXCLUSIONS
We cannot accept products that are damaged due to negligence, abuse, or misuse, or that have not been used in accordance with their documentation or installation instructions. If the return is declined, a follow-up email from customer service will be sent with images from Quality confirming the reasoning.
Bestop must receive returns within 30 days of an RMA. If not, the RMA will expire.
Original shipping, return shipping, taxes, and handling costs are non-refundable.
Bestop is not responsible for lost packages, which must be handled as a claim with the carrier (e.g., FedEx, UPS, USPS, etc.).
Refunds for installation are not permitted once the services have been rendered.
If the return is due to an incorrect part in the package, we will consider it a warranty issue and follow the return policy accordingly.
RETURN OF DAMAGED SHIPMENTS
If you receive a damaged package, please get in touch with us for assistance within 30 calendar days of receipt. Issues reported outside 30 calendar days are the customer’s responsibility.
Please be prepared to describe the damage and provide photographs to support your claim.
Once the photographs have been captured, please open the box and document the remaining contents, photographing any damaged parts.
Bestop will replace any of the listed parts under warranty and may provide a return shipping label upon request.
Returning a damaged shipment will follow the same procedure and policy as above.
If you meet all the specified criteria and purchased your product directly from our website, please log in to your account HERE to start the return process. If you have made multiple purchases, logging in will be the best way to identify which order you want to return. Alternatively, you can fill out the return form below. If you don’t have an account yet, please sign up, and we can link your order(s) to it to help you better manage your account.
